Office Manager / Care Coordinator
First Light Home Care of ND
|FirstLight HomeCare is a company built on the strength of its people. We look for individuals with a passion for excellence, who will help make us better and who will bring our clients exceptional care and compassion every day.Job Summary:The Office Manager is responsible for all areas of Operations; human resources, intakes, clients, caregivers, and scheduling. This individual directly interfaces with clients performing service evaluations, originating service plans, scheduling and supervising care.Qualifications:-H.S. Diploma or GED, some college or two years related experience and/or training preferred.-Experience in home care or knowledge of the health care industry preferred.-Previous management experience.-Prior scheduling experience preferred.-Requires proficiency in computer skills including but not limited to MS Office, MS Excel and -Scheduling program.Have a sympathetic attitude toward the care of the sick and elderly.-Ability to carry out directions, read and write.-Maturity and ability to deal effectively with the demands of the job.-Must possess and demonstrate excellent communication, leadership and organizational skills and customer service techniques.-Must perform and manage multiple responsibilities concurrently and work well under pressure.Responsibilities:-Answers the telephone and performs Intakes.-Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.-Orients caregivers and maintains current caregiver files in accordance with policies and procedures.-Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.-Enters, maintains, and corrects client, employee, payroll, billing and related accounting data into the computer.-Orders and maintains office supplies, forms and equipment.-Visits prospective clients/clients after referrals are made to introduce FirstLight HomeCare.-Schedules shifts by matching caregiver qualifications and availability to client"s needs.-Supervises caregivers and completes performance appraisals for caregivers at specified intervals. Responsible for employment decisions including hiring and termination.-Understands and adheres to established FirstLight Home Care policies and procedures.-Performs initial and ongoing in-home evaluation, caregiver introductions and supervision of services.Completes appropriate visit records in a timely manner as per FirstLight HomeCare policy.-Handles coordination of care for client services.-Reports changes in client condition to agency employees involved in client"s care.-Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.-May perform continuing and on-going caregiver training.-Participate in the quality assurance reviews and evaluations of the agency"s services.